Shipping policy

Shipping Policy

At Octosquare, we supply scientific, laboratory, testing, measuring instruments, and related products across India. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after confirmation and successful receipt of payment, where applicable.

Processing time may vary depending on product availability, order quantity, and whether the product is stocked or needs to be sourced.

For products that are not immediately available, the estimated dispatch timeline will be communicated separately.

2. Shipping & Delivery

We arrange delivery through our logistics and courier partners based on the product, destination, order size, and delivery requirements.

Estimated delivery timelines may vary depending on:

Product availability
Delivery location
Courier and logistics services
Public holidays
Weather conditions
Transportation disruptions
Other circumstances beyond our control

Any delivery timeline provided by Octosquare is an estimated timeline and not a guaranteed delivery date.

3. Shipping Charges

Shipping charges may vary depending on the destination, product size and weight, order quantity, and shipping method.

Applicable shipping charges will be communicated or displayed at the time of quotation, order confirmation, or checkout, as applicable.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Recipient name
Company name, where applicable
Complete address
PIN code
Contact number

Octosquare shall not be responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Inspection on Delivery

Customers are advised to inspect the package at the time of delivery and check for visible signs of damage.

If the package appears damaged, customers should photograph or record the condition of the package before opening it and notify Octosquare as soon as possible.

Any claim regarding transit damage must be reported within 48 hours of delivery with supporting photographs and/or videos.

6. Delivery Delays

Octosquare is not responsible for delays caused by courier companies, transportation providers, customs authorities, weather, strikes, government restrictions, natural disasters, or other circumstances beyond our reasonable control.

Such delays do not automatically qualify the order for cancellation or refund.

7. Partial Shipments

Where an order contains multiple products, Octosquare may dispatch products separately depending on availability.

Additional shipments may be arranged when required to fulfil an order.

8. International Shipping

International shipping, where offered, is subject to separate quotation and availability.

The customer is responsible for applicable customs duties, import taxes, clearance charges, and other destination-country charges unless otherwise agreed in writing.

Delivery timelines for international shipments are estimates and may vary due to customs clearance and other factors.

9. Non-Delivery or Returned Shipments

If a shipment is returned to Octosquare due to an incorrect address, refusal to accept delivery, failure to collect the shipment, or other reasons attributable to the customer, additional shipping or handling charges may apply before the shipment can be re-dispatched.